If I place two separate orders, can my postage be combined?
Unfortunately, our order system does not allow us to combine orders as once an order is placed it goes into a batching queue and we are not able to merge these.
What should I do if there is a problem with my order?
If there is any issue regarding your order please contact us immediately and we will try to resolve this as efficiently as possible. Please note any claims on products must be made within 3 days of delivery and we can not accept any claim after the product has been cut or used in any way.
Can I change or cancel my order?
After placing your order, there is a small window in which it can be cancelled or edited - please let us know within 60 minutes of placing your order if ordering with standard delivery. Unfortunately, we are not able to cancel orders after this period.
Are you VAT registered?
Yes, our VAT number is GB313870665. If you are a business and are VAT registered, you can claim back the VAT on your order.
Why have I not received a confirmation email?
The confirmation email may likely be in your junk box - many customers have informed us that Outlook and Hotmail seem to filter our emails and accidentally flag them as spam. You may just need to add us to your safe sender list or contacts and this should cease. If you still can't find the order confirmation email, please get in touch and we will resend this.
How long will it take for my order to arrive?
Your order should arrive between 3-5 working days. If your order has not arrived after 5 working days please get in touch with us and we will do our best to locate your parcel for you.
Do you ship internationally?
No currently we do not ship internationally.
What is your returns policy?
How much does delivery cost?
Standard UK delivery is £5.99